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Corona update

Welcome back!

An update on the resumption of events

Owing to the official directive on infection prevention, no events will be held at the Historische Stadthalle in November.

If you have any questions concerning the return of already purchased tickets, please contact the ticket agent, from whom you originally bought them, or the event organiser named on the ticket, who is also mentioned in our programme of events under the relevant event.

If you have any further questions, you can also contact us by phone from Monday to Friday between 9 a.m. and 5 p.m. under telephone number: +49 202 245890.

Thank you for your understanding and we wish you good health.

FAQ FOR VISITORS

Which events will resume?

  • You will find up-to-date information on public events in our programme of events.
     
  • Details on the types of events that may be held can be found in the FAQs for event organisers.
     

Is mouth and nose protection obligatory?

Yes. The wearing of a textile nose and mouth covering is mandatory throughout your visit. Face visors are not accepted due to the limited protection they afford. Children under the age of six and people who can provide a relevant medical certificate are exempt.

  • Please also adhere to the established etiquette for sneezing and coughing.
     

How do I get to the Historische Stadthalle?

  • You can get to the foyer via the main entrance or the Südstraße multi-storey car park. 
     
  • Hand sanitiser is available for use at the entrances and exits.
     
  • Our signage system, distance markers and seating plan will help you to find your way.
     
  • Individual visitors and couples are requested to maintain the required distance (1.5 m) to other visitors.
     
  • Please proceed immediately to the event venue and take your seat.
     
  • Please follow the instructions of the service team. They will be delighted to help you if you should have any questions.
     

Is barrier-free access still available?

Yes. All the lifts are operational. However, the number of users has been limited. You can get to the foyer from the Südstraße multi-storey car park in the usual way.
 


Will there be a cloakroom service?

No. There will be no cloakroom service. Please take your coats and bags with you into the room.
 


Will there be intermissions?

No. Cultural events/concerts will be held without intermissions.
 


Will toilets be available as usual?

Yes, although access to the toilets will be limited. Please respect the access information in situ. We ask for your understanding in case of potential waiting times.
 


Will the bars be open for events?

The bars will not be in use for cultural events/concerts until further notice.
 


    Are there events that include food?

    • That depends on the event format in question and is decided by prior arrangement with the event organiser.
       
    • For the opening times of the Rossini restaurant, before and after concerts too, please contact Culinaria on Tel. +49 202 87056510
       

    Will contact details be recorded for each visit?

    Yes. In accordance with the coronavirus protection regulations, we are required to record the contact details of all visitors and to store them for four weeks in order to assure traceability. Data collection conforms to our privacy policy. 
     


    Can I buy tickets at the box office/on the night or at the advance ticket sales point “Das Kartenhaus” in the Historische Stadthalle?

    Until further notice, the box offices on the night and “Das Kartenhaus” in the Historische Stadthalle are closed. Tickets can only be bought in advance (online or by phone). You will find further information in our programme of events and here
     



    Should you have any further questions, please email or call us /on:
    +49 202 245890
    info(at)stadthalle.de


    Thank you for your cooperation.
    We look forward to seeing you again.
     

    FAQ FOR EVENT ORGANISERS

    What event formats are again possible?

    We have adjusted our room capacities for event organisers in accordance with regulations. Our proposal for you will be customised and tailored to your requirements.

    Many event formats can once more take place, e.g.:

    • Meetings / Conferences
    • Exhibitions
    • Cultural events
    • Concerts
    • Weddings
    • Private parties (only significant occasions)

    We are also an experienced partner in the organisation of hybrid events. The coronavirus has presented us all with new challenges and made new communication channels come alive. We will support you with the planning and realisation of your digital live event. From the implementation of contents (ppt, films, etc.) to live streaming or conference calls – we will provide the perfect staging, broadcast technology and production.

    As ever, we are always at your disposal for any technical or organisational questions.

    Just send us your enquiry or call us on:
    + 49 202 245890
     


    Are mouth-nose protection and social distancing obligatory?

    • All staff are required to wear mouth-nose coverings on location in the premises. Face visors are not accepted due to the limited protection they afford.
       
    • Regular disinfecting of hands is of equal importance, to which we pay particular attention. Hand sanitisers are available for use throughout the Historische Stadthalle.
       
    • Our signage system, distance markers and seating plan will help your guests to find their way.
       
    • Social distancing rules (1.5 m) between people must be adhered to.
       
    • An adequate number of crowd control staff must be planned in order to ensure adherence to social distancing rules.
       

    Is barrier free access still available?

    Barrier-free access and vehicular access to the rooms is guaranteed. All lifts are operational. However, the number of users has been limited.
     


    Will there be a cloakroom service?

    We are currently unable to offer a cloakroom service. Coats and bags may be taken into the room.
     


    What are the arrangements for access to toilets?

    Use of the toilets is limited to a lower number of users than normal. As queues should be avoided, service personnel may have to control and regulate access.
     


    What cleaning process is used in the Historische Stadthalle?

    Our cleaning staff are working to an increased cleaning timetable – not only in the toilet area, but also on disinfecting other surfaces (banisters, handrails, door handles) and in the catering area. Disinfectant dispensers are available throughout the building.

    Instead of cleaning with traditional cleaning products, we use a chemical-free ozone cleaning device by Tersano. This appliance infuses tap water with atmospheric oxygen to create active oxygen. The resulting acqueous ozone cleans 99.9% of dirt, germs and viruses from surfaces.
     


      How does the air conditioning in the Großer Saal work?

      The ventilation system is operated solely with fresh air and has an output capacity of 40,000 m3/h. To ventilate the room, fresh air is sucked in from the park behind the Stadthalle, cleaned using three filters and then heated, cooled, humidified or de-humidified depending on requirements. The thus prepared air is then once again filtered by outlets concealed in the wooden panelling of the room and delivered into the room with little pressure along almost the entire length of the walls. As this inlet air is generally cooler than the air warmed in the room, this creates an upward air flow in the room which carries potentially contaminated aerosoles up towards the ceiling. The ceiling contains air outlets, concealed in the gilded stucco work. An air intake and exhaust unit sucks the air in through these openings and transports it outside.
       


        Is it possible to hold events that include food?

        Together with Culinaria Wuppertal, we are able to offer catering concepts suitable for the relevant event format that meet the regulations applicable in North Rhine-Westphalia.
         


        May I sell tickets through the box office/on the night at the Historische Stadthalle?

        The box office/box office on the night at the Historische Stadthalle is currently still closed.
         


        Will contact details be recorded for each visit?

        In accordance with the coronavirus protection regulations, we are required to record the contact details of all visitors and to store them for four weeks in order to assure traceability. Data collection/ conforms to our privacy policy. 
         



        Should you have any further questions, please email or call us on:
        +49 202 245890
        info(at)stadthalle.de


        We are here for you and look forward to seeing you again.
         

        Coronavirus safety and room concepts

        Please note: An individual seating plan will be prepared in advance for each event in line with current CoronaSchVO regulations with regard to the distance between seats, aisle width, maximum number of people permitted in the building, etc.

        Safety concept: conferences/congressesSeating plan example Grosser Saal Parliament 72 pers.

        Seating plan example Grosser Saal Parliament 210 pers.Seating plan example Mendelssohn Saal Parliament 30 pers.

        Seating plan example Mendelssohn Saal Parliament 130 pers.Seating plan example Offenbach Saal Rows 24 – 36 pers.

        Streaming & hybrid events

        We have just the rooms that you need to hold safe meetings or events these days. Our technical facilities offer you the possibility to take your event to your customers, employees or partners either through streaming or in the form of a hybrid event.

        Choose from six package offers:

        • Incl. basic technical setup
        • Priced by room and number of online participants

        Here you find more information about hybrid events or streaming.